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Chapters
- Change process organization
- Change process toolbox
- Principles in change process design
- Beginnings and endings
- Exercises: Designing, choosing and planning exercises
- Workshops: Designing and planning workshops
- Change process or development project?
- Icebreakers and energizers
- Frequently asked questions
- Defining the scope of the change process
- Designing the whole change process
- Negotiating the purpose and topic of the change process
- User’s manual
- Do you want to be a contributor?
- Change process toolbox
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